Rafael A. Bueno
5508 Gary Avenue
Alexandria, Virginia 22311-1502
(M) 703-855-2424
(H) 703-931-5493
Rabbit1970@yahoo.com

Pentagon Federal Credit Union, Alexandria, VA
New Media Designer, August 2001 to Present

• Maintain & update www.PenFed.org and www.PentagonFoundation.org daily using Secure FTP Voyager.
• Write and edit copy for sites with Macromedia Dreamweaver using HTML, ASP, and JavaScript.
• Design graphics for online advertising and company Branding using Adobe PhotoShop, Illustrator, and Macromedia Flash.
• Organize with outside businesses to increase revenue via online advertising.
• Converted and updated www.PenFed.org site from HTML files to ASP to make the site easier to navigate and edit.
• Supervise progress and coordinate MS Access Database updates for Employee Intranet with Intranet Designer.
• Supervise and assist with production of television commercials.

Desktop Publishing/Graphics Specialist, August 1998 to August 2001

• Launched Employee Intranet in October 1998.
• Create annual calendar for employees and coordinate with printers on the final product.
• Designed employee recognition coins and coordinated with the manufacturer.
• Wrote, edited, and designed monthly online newsletter for Employee Intranet.
• Researched, collected information, and designed catalog of educational resources for employees.
• Wrote, edited, designed and published quarterly Employee newsletter
• Designed and facilitated Microsoft Office training workshops. Directed and edited training videos.

Head Teller/Loan Officer, October 1997 to July 1998

• Interviewed, hired, and trained new tellers.
• Evaluated teller performance and administered disciplinary action when necessary.
• Resolved member problems following company guidelines.
• Reviewed loan applications and made decisions according to lending guidelines.

Branch Member Service/Support Representative, August 1994 to September 1997

• Provided support to area branches including Head Teller/Managing duties for extended periods.
• Opened new accounts, disbursed loans, and transacted business on existing accounts.
• Designed and implemented brochure detailing phone services use.
• Supervised daily ATM balancing and deposit verification.

Phone Service Representative, September 1993 to July 1994

• Handled members’ account problems and inquiries.
• Processed loan applications.
• Updated member account records on an automated system.

Branch Teller, December 1992 to September 1993

• Efficiently and accurately processed account transactions in a fast-paced environment.
• Handled ordering of branch supplies on a weekly basis.

Signature Theatre, Arlington, VA
Senior House Manager, October 2000 to Present

• Supervise & train volunteers on nightly duties.
• Coordinate with Stage Manager & ensure performance begins in a timely manner.
• Arrange and assign subscribers to reserved seats.
• Assist Box Office staff with ticketing and customer service issues.
• Balance concessions till nightly.

The Disney Stores, Inc.
Senior Sales Associate, May 1990 to December 1992

• Trained and oriented new sales associates and assisted in opening Richmond, VA store.
• Designed floor layouts and merchandise displays by utilizing marketing skills.
• Provided effective customer service skills to assist guests with merchandise purchases.

Education: B.F.A. Painting and Printmaking, June 1992. Virginia Commonwealth University, Richmond, Virginia.

Skills:
Operating Systems:
Mac OS 9
Mac OS X
Windows XP
Windows NT
Windows 98

Microsoft Applications:
Word
PowerPoint
Excel
Access

Adobe Applications:
PhotoShop 7
Indesign 2
Illustrator 10
Acrobat 5
ImageReady 3.0
PageMaker 6.5

Macromedia Applications:
Dreamweaver MX
Flash MX
Fireworks MX
Freehand MX

References available upon request.